Great Spirit Hardwoods in East Dundee, IL Open now

Reviews about Great Spirit Hardwoods

• ★ ☆ ☆ ☆ ☆

  August 17, 2020, by Spenser Friel
  Owner refuses to fix the shoddy finish on a delivered table I already paid him almost $3,000 for. No, worse than that, he asked for a picture of the streaky finish, then never called back after I sent him the picture, even though I left him multiple messages after that. Maybe he thinks the streaks in the finish don't show up well enough on the photo to hurt his sales if other people see the photo (although you can see the streaks in the photo, they're much clearer in person). In any case, the man took almost $3,000 from me, and now won't even pick up the phone to discuss his bad work. To be clear, he never told me he wouldn't fix his work, he just refuses to talk. If you're looking to buy something expensive from someone who won't stand behind their work, this is the place for you. 10/12/16 Update: It gets worse. Immediately after posting the review, they finally respond and say that they'll fix it--no decent explanation for why they hadn't bothered to call before. When the guy comes out this morning, he basically calls me a liar (showing me the delivery receipt from the designer who accepted delivery for me without examining the finish as closely as she might have, and a couple photos from distance that wouldn't have picked up the subtle streaks in the finish and mostly just showed glare on the table top). He also tried to blame it on the wax we used on it (sold to us by them), which we used only after noticing the streaks in the first place, and in an attempt to fix it without calling them. The fact of the matter remains, the streaks were there from the get-go. Having someone suggest that I'm a liar is a bit much for me, so I told him to get the eff out of my apartment. I'll just get it fixed without them if the price is being called a liar. I strongly advise never paying in advance for anything from this place, and never trusting them to do anything in the future for you (unless you can accept the price of being falsely called a liar to your face). If you can buy on an invoice, maybe you'll be happy.
• ★ ★ ★ ★ ★

  August 02, 2020, by B ee
  We found Skips work on Etsy after searching and searching for a custom table and were so glad we did. We received a custom live edge dining table sent from Illinois to Florida that is absolutely beautiful. He selected the best slabs for the table and takes great pride in his work. Great guy, very friendly and good customer service.